Installation Terms of Service

General Terms & Conditions

This is an agreement between Team Turf Landscapes, herein after referred to as the Contractor and/or we, and you, herein after referred to as the Client and/or you.

Contractor and Client hereby promise and agree to the following: The contractor agrees to provide the landscape maintenance services as agreed, and the Client agrees to pay the charges specified herein.

All work will be completed in a workmanlike, professional manner by Team Turf Landscapes employees, or by appropriately trained and certified sub-contractors.  Team Turf Landscapes will indemnify the Client and hold the Client harmless of any claims or damages caused by any subcontractors used on the job (if applicable).  We maintain ongoing files on all sub-contractors to ensure that all needed insurance and licensing certifications remain in good standing.

The Client will be responsible for all payments to Team Turf Landscapes unless otherwise notified in writing prior to project commencement.  The Client will also be responsible for obtaining any and all necessary permits.

It is the Client’s responsibility to review and understand all agreement documents.  Any changes that result in the work beyond what is specified may result in additional charges.

Team Turf Landscapes will be responsible for having the utilities marked prior to start of work, if applicable.

The project price is to remain fixed until the end of the 6th week after the initial estimate is given.  Acceptance before that date will ensure no increase in the cost of the works specified in the quotation.

A down payment of 25%-50% is payable at time of agreement acceptance in certain situations and will be specified within the contract.  A signed agreement and appropriate deposit must be received in order to reserve the Client’s place on the schedule.

Severe weather conditions, including drought, may cause the delay of the pre-discussed start date.

Delays caused by other companies on site may cause work to be rescheduled and charges may be made in certain circumstances.

Any additions and/or alterations to the schedule shall be properly treated as variations and will be subject to written instructions.

Stage payments against works completed/materials on site are to be made at weekly intervals.  Final payment is due at time of project completion and payable within 7 days of receipt of invoice.  Team Turf reserves the right to charge a per month fee of 2% or $20, whichever is greater, for any outstanding invoice not paid in full.

The client shall provide water and electricity at no charge to Team Turf Landscapes, as well as access to the site during normal working hours, along with storage space for materials during the contract progress.

Team Turf Landscapes is not able to accept responsibility for any damage to (or cost involved with) any underground hazards, obstructions, or services not made known to us in writing or that aren’t apparent upon visual inspection.

Repairs necessitated by the work to any unmarked underground utilities, which includes, but is not limited to, water lines, sewer lines, irrigation lines, electric lines, gas lines, pool lines, cable lines, drainage lines, and invisible dog lines will result in additional charges unless otherwise specified.

Repairs made to improperly installed or improperly marked utilities will be the sole responsibility of the Client.

The Client understands that in order to do this project large equipment may be driven on the driveway and Team Turf Landscapes is not responsible for any additional cracks caused by said equipment.

All (or any) special conditions of which Team Turf Landscapes has been informed are noted in the quotation.  It is very important (and the responsibility of the Client) that we are alerted to any special/statutory Bylaws/Conditions/Permissions that may be involved.

Team Turf Landscapes accepts no responsibility for works that have been carried out on land that is not under the ownership of the client, and it is assumed that all planning laws or regulations have been applied before commencement of any works.  The Contractor is also not responsible for verifying property lines at the job location.

If necessary during the course of the project, Team Turf Landscapes reserves the right to substitute any plant with another of equal value and growth/habitat/color in accordance with pre-discussed specifications.

The watering and maintenance of perishable materials shall be the responsibility of the Contractor during project implementation.  The watering of all perishable materials is the responsibility of the Client during any and all delays beyond the control of the Contractor, including weekends and holidays.

Upon practical substantial completion, the responsibility for the care and watering of all plants, lawns, etc., will be handed over to the client and will require regular attention until established.  Plant material that is not maintained properly will not qualify for any guarantee.  PLEASE NOTE: Sod is NEVER guaranteed.

Additional work will often be necessitated by the discovery of inadequate soil conditions not immediately evident.  Examples of this include, but are not limited to, excessively rocky soils, solid rock, unstable or “soft” soils that may not be sufficiently stable to properly sustain the installation of a wall footing, patio, post, drainage, irrigation systems, etc.  Unless otherwise specified in the contract, additional charges will apply for the additional efforts taken to resolve inadequate soil conditions.

After practical substantial completion, Team Turf Landscapes is not able to accept responsibility for any damage by elements including drought, winds, rain, flooding, lightening, and frost to any material(s) including plants.  This also includes color and textual variations in natural products such as stone and wood.

All materials on site remain the property of Team Turf Landscapes until payment is received in full.

Any concerns or dissatisfaction with work completed should be brought to our attention upon the project’s completion.

Maintenance is not included in the contract unless specified.

Team Turf Landscapes reserves the right to change these terms and conditions at any time.


Warranties

Site preparation/transitional site preparation

All site preparation is guaranteed to be installed as specified.

Tree Removal

All tree removal work is guaranteed to be completed as specified.  No warranty exists for potential site repair needs that result from the very nature of the work.

Drainage

All drainage improvements are guaranteed to be installed as specified.  Failures can occur as a result of poor maintenance, debris accumulation, and rain events that create flood conditions.

Masonry

All masonry walls, patios, and specialty features are guaranteed for a period of 1 year for any and all defects, and 5 years for any and all structural defects that occur as a result of faulty workmanship.  Masonry materials are naturally derived products with inherent variations in color and texture that cannot be avoided.  The potential cracking, chipping, discoloring, dislodging, etc. of masonry materials due to weather, age, environmental conditions, and use are not covered by the warranty.  The structural warranty of all masonry installations may be void if all recommendations for addressing inadequate soil conditions are not executed.  No sealing or staining of masonry materials included with the installation process.

Modular

All Modular walls, driveways, patios, and walkways are guaranteed for a period of 1 year for any and all defects, and 5 years for any structural defects. The potential cracking, chipping, discoloring, dislodging, etc. of masonry materials due to weather, age, environmental conditions, and use are not covered by the warranty.  The structural warranty of all modular installations may be void if all recommendations for addressing inadequate soil conditions are not executed.  No sealing or staining of masonry materials included with the installation process.

Concrete

All concrete driveways, patios, walkways, etc. are guaranteed for a period of 5 years for all structural defects.  The structural warranty of all concrete installations may be void if all recommendations for addressing inadequate soil conditions are not executed.  No sealing or staying of masonry materials included with the installation process.

Stone Work

All stone work is guaranteed to be installed as specified.  Failures can occur as a result of poor maintenance, inappropriate use, weather, and time.

Irrigation Installation

Irrigation installations are guaranteed for a period of 3 years for any and all defects resulting from faulty workmanship.  Repairs resulting from damage by others are not covered by the warranty.

Plantings

All new, live plant materials, including trees and shrubs, are guaranteed for a period of 1 year contingent upon the client having a professionally installed and operational irrigation system in full-time operation.  Perennials and ground covers are guaranteed for a period of 6 months contingent upon the client having a professionally installed and operational irrigation system in full time operation.  Annual flower installations do not come with a warranty.  Sod installations also do not come with a warranty.   No warranty exists for jobs that do not have an irrigation system.  Additionally, no warranty or guarantee exists for damage that occurs as a result of the acts of others, inadequate maintenance resulting for any reason including watering bans, or Acts of God.

Carpentry

All Carpentry installations are guaranteed for a period of 5 years for any and all structural defects that occur as a result of faulty workmanship.  The natural tendencies of wood, including but not limited to, shrinking, warping, cracking, chipping, checking, crooking, bowing, twisting, and any resulting damage that occurs as a result of the natural tendencies of wood will in no way be considered a warranty item.  Also, painting, staining, or any preparation associated with these items are not included as part of general carpentry.  Painting, staining, and all prep work are subject to additional charges.

Team Turf Landscapes reserves the right to inspect the premises for proper maintenance practices.

Absolutely no warranty work will be performed while there is an outstanding balance due.

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